All products are covered by the consumer law on the right of cancellation and return policy online. You always have 14 days to cancel you purchase from the day you receive the products by mail, in which you can inform us that you want to cancel your purchase and return the products to us.
A new consumer law provides you, the consumer, the option to cancel your purchase after using the product. However, with the reservation that you as a consumer is liable for any possible impairment of the product value, which is caused by handling the product beyond what is necessary to test the product in a normal way, like you as a consumer can do in a physical store. You can of course unpack the product and test it. In this case, the value of the product is not impaired. Tags + any original packaging are considered part of the product and thus the product value. Any impairment is assessed only by byfreiberg.com.
To use the right of withdrawal you must clearly give us notice within 14 days of receipt of the products. This can be done by letter or e-mail. The right of withdrawal runs from the day you receive the products. If the deadline expires on a weekend or holiday, the deadline is extended to the following Monday. When you clearly have informed us that you wish to return your order, you have 14 days to return the package to us.
If you want to make use of your right of withdrawal and clearly notify us within 14 days after you have received your package, please enclose a copy of your invoice with the returned products within 14 days after you clearly informed us that you wish to return your goods. It is not enough to return the products or refuse to accept it.
Once we have received the products and accepted the return, we will reverse the purchase amount/product value to your account as soon as possible. According to the consumer rule the amount must be refunded within 14 days, from the day that you clearly have informed us, that you want to return the products. However, we try to refund the money immediately upon receipt of the returned products.
Please note, we only refund to the credit card, on which the products were purchased. We do this to prevent illegal use of stolen credit cards.
Please send the products back to:
Nordic Living by Freiberg
Transportation costs in connection with returning the products rests on you as consumer.
Note: We do NOT receive packages sent by C.O.D. (cash on delivery)